Technical Support Representative

Há 3 dias


Porto, Porto, Portugal Minacs Tempo inteiro

About Us
We are a global technology and services leader, empowering well-known brands to improve their businesses with innovative solutions. Our team is committed to creating an exceptional work environment that fosters growth and inspires innovation.

Your Role
As a Technical Support Representative in our Porto, Portugal office, you will be the primary point of contact for our German-speaking customers. You will provide top-notch support through various channels, including phone, email, chat, and social media. Your expertise will help resolve complex issues and escalate processes efficiently.

Key Responsibilities:
• Respond to customer inquiries and concerns via phone, email, chat, and social media
• Resolve technical issues and escalate complex cases as needed
• Collaborate with other departments, such as Sales and Marketing, to ensure seamless customer experiences
• Participate in process improvements to increase customer satisfaction
• Work closely with an international and multilingual team to achieve shared goals

Requirements:
• Fluency in German (C1) and advanced level of English (B2)
• Strong communication skills, with a patient and customer-oriented approach
• High level of empathy, prioritizing excellent customer service
• Prior experience in customer support, with knowledge of omnichannel support and multiple tools
• Problem-solving mindset, with the ability to stay calm under pressure
• Proficient in using smartphones, tablets, and computers
• Willingness to learn and grow with the company

What We Offer:
• Full-time employment with indefinite contracts, negotiable depending on experience
• Competitive salary and performance bonus
• Opportunity to work in a central location in Porto, Portugal
• Bring-a-friend referral bonus opportunities
• Comprehensive training and career development programs
• Language classes and professional growth opportunities
• A dynamic and inclusive work environment with a commitment to equal employment opportunities

Estimated Salary: €30,000 - €40,000 per annum
Location: PRT Porto - Avenida Sidonio Pais No 93



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