Customer Service Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Western Union Tempo inteiro

About Western Union
At Western Union, we believe in making financial services accessible to everyone. We empower people to move money, send payments and offer a wide range of services that make life easier for our customers.

Your Role:
You will be working as an Associate Collector, operating within the Credit & Collections team. This team is responsible for managing credit risks in Germany and Austria, building strong relationships with customers based on trust, respect, and rapport, handling day-to-day client services and receivables processes, and ensuring a smooth credit risk assessment process.

Key Responsibilities:

  • Baute effective Geschäftsbeziehungen mit unseren Kunden auf der Grundlage von Vertrauen, Respekt und Rücksichtnahme.
  • Handelt Sie tagtäglich die Kundenservice- und Forderungsprozesse ab und stellt sicher eine reibungslose und ordnungsgemäße Kreditrisikobewertung.

Requirements:

  • Bachelor's degree preferred.
  • Customer service experience.
  • Fluent in English and German languages (B2 level and above).
  • Knowledge of Excel.

What We Offer:

  • A monthly gross base salary of €1,175 - €2,025.
  • Short-term incentives.
  • Multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.


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