Customer Service Specialist
4 semanas atrás
**About Us**
At Expedia Group, we're shaping the future of travel technology. We believe that our diverse and inclusive team is key to creating unforgettable experiences for travelers around the world.
**The Role**
We're seeking a skilled Lodging Partner Associate to join our team in this exciting role. As a Customer Service Specialist, you'll be instrumental in delivering exceptional customer service for our B2B travel-related services.
Responsibilities:
- Resolve customer inquiries efficiently through various channels, minimizing customer effort.
- Utilize data analysis to address complex issues promptly and effectively.
- Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
- Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
- Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
- Manage multiple tasks with precision and meet deadlines consistently.
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
**Requirements:**
* 6-12 months of proven customer service experience, ideally in a fast-paced environment.
* Fluent in both English and Dutch with excellent verbal and written communication skills.
* Associate's degree or equivalent professional experience preferred.
* Proficient in customer care management software and Microsoft Office programs.
* Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
**What We Offer:**
Competitive Salary and Benefits Package:
$65,000 per annum (est.), including comprehensive benefits package, hybrid work environment, international culture, and relocation support.
Why Join Us?
As an Expedia Group team member, you'll have the opportunity to grow within a global organization at the forefront of travel technology, impact customer experiences worldwide, and enjoy a dynamic work-life balance.
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