Oracle Retail Xstore Business Consultant

4 semanas atrás

Porto, Porto, Portugal Olrretail Tempo inteiro
Job Description

The Oracle Retail Xstore Business Consultant plays a crucial role in the successful implementation of Retail software solutions. This position requires a deep understanding of retail industry knowledge, specialized payment expertise, and Retail software functionality.

Key Responsibilities
  • Assist in defining project objectives, scope, processes, organization, timelines, and overall approach
  • Lead Business Impact Analysis (BIA) sessions on POS and supporting OMNI applications (CRM, OMS, OB)
  • Consider and define implementation and integration alternatives
  • Act as a contact for system functionality advice and provide coaching to client business process team users
  • Define system configuration requirements, identify gaps, and recommend system modifications and process changes to optimally satisfy business users
  • Document functional requirements for modifications and support the design process for the client
  • Escalate project issues that cannot be resolved within your sphere of influence/authority to the Project Manager as needed
  • Provide support to multiple customer development and deployment projects by consulting on best practices for payment transactions, providing technical assistance, and custom solutions based on requirements
  • Work with internal development teams to write customer-based functional requirements and support the development of new products and technologies
  • Design hardware and software testing and evaluations for payment and tablet devices
  • Provide regular project updates to key stakeholders
  • Collaborate with business development and sales personnel to achieve both technical support of the certification of payment by processors and consult on them to pre-sales customers
Qualifications
  • Understanding of Oracle Retail Xstore solution functional concepts, integration points, and functional application knowledge
  • Demonstrable record in successful large-scale package software implementation
  • Demonstrable experience in the definition of business process definition and improvement
  • Working knowledge of the practices, procedures, and principles of project management
  • Ability to identify and proactively solve problems for Oracle Retail Xstore clients
  • Strong client negotiation and demonstrated consulting skills
  • Understands and demonstrates financial responsibility as related to the overall project budget and timelines
  • Capable of driving process improvement
  • Strong interpersonal skills with the ability to influence; excellent verbal and written communication
  • Ability to work with clients to build a sense of shared ownership and minimizes potential resistance
  • High degree of initiative, motivation, and problem-solving skills
  • Ability to be flexible and adapt to change in a complex global organization
  • Professional approach when dealing with internal and external customers
  • Ability to work collaboratively within a team environment to meet aggressive goals with multiple competing priorities
  • Must be detail-oriented, analytical, and organized as well as a self-starter with the ability to think creatively
  • Ability to maintain a positive attitude under stressful circumstances
  • Ability to maintain confidentiality when dealing with proprietary information
  • Proficient with MS Office applications (Word, Excel, PowerPoint, Project)
  • Payment industry experience on both payment software, and security
  • Experienced in EMV standards and certification
Education and Experience
  • Bachelor's degree in Computer Science, Electrical or Computer Engineering
  • Previous Implementation consulting or participation in large-scale integration projects
  • Demonstrated knowledge of web-based reporting tools
  • 5+ years in the Retail IT industry
  • 5+ years of Oracle Retail Xstore-related experience
  • 5+ years of direct retail operations experience preferably across multiple retail sectors

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