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Gaming Industry Representative
1 semana atrás
About the Role
We are seeking a Gaming Industry Representative to join our team at Miniclip. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring that our players have an enjoyable experience with our games.
Key Responsibilities
- Reviewing incoming questions and feedback about accounts, purchases, game and technical issues
- Organising, tagging and/or answering tickets based on the defined protocol via our support tool
- Detecting trends in inquiries and analysing the reason behind the complaint
- Ensuring that the information shared with players is up-to date and correct
- Reporting technical issues, bugs and feedback to relevant teams (Production, Art Marketing etc.)
- Suggesting ideas for improving player experience and our processes
Requirements
- A proven track record of providing value-driven customer service in Technology industry (2+ years of experience)
- The ability to work under pressure in a fast-paced, agile environment
- Excellent attention to detail and ability to follow strict procedures even with repetitive tasks
- A customer-oriented mindset and ability to adapt and deal with different customers from various cultures
- Knowledge of customer service related software, ticketing systems
- Ability to prioritise and manage time effectively
- Excellent communication skills, including fluent written and spoken English
