Customer Service Representative for Japanese Speaking Candidates
Há 1 mês
About the Opportunity
">This role is designed to provide exceptional customer service experiences for clients with inquiries in Japanese. As a representative of our company, you will play a vital part in ensuring that all customer interactions are handled professionally and efficiently.
">Key Responsibilities
">- ">
- Provide first contact resolutions to customer queries in a timely manner.">
- Offer specialized support through written and phone communication.">
- Build meaningful relationships by answering customers' questions in a courteous, friendly, and professional manner.">
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets.">
- Create amazing customer experiences that people value and we are proud of.">
Requirements
">- ">
- Native or proficient level of Japanese (C2).">
- Advanced level of English (at least C1) both verbal and written.">
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.">
- Analytical and problem-solving skills with strong attention to detail.">
- Desire to learn and advance, be a curious investigator and problem solver.">
- Must hold EU citizenship or valid work permit for Portugal.">
- Be a local candidate or willing to relocate to Portugal (work on site - Porto).">
Benefits
">We offer a competitive salary of approximately 30,000-40,000 EUR per year, paid professional training, employee discounts, private healthcare & dental insurance (after six months of employment), growth opportunities through various development programs, fun and engaging company-wide initiatives, including our EverBetter wellness program, job stability, life-long skills and experience, and an excellent work culture.
">This position requires the ability to adapt to a multicultural environment, prioritize tasks effectively, and maintain a high level of professionalism at all times. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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