Customer Service Representative for French-Speaking Clients

1 dia atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Unlock Career Opportunities in Customer Service

We are a dynamic telecommunications company seeking an exceptional French-speaking customer service representative to join our team at our Porto office. As the first point of contact for our French-speaking customers, you will provide top-notch support and solutions, addressing inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and live chats in French, providing accurate information and solutions.
  • Assist customers with product and service-related questions, billing inquiries, technical support, and general troubleshooting.
  • Maintain a deep understanding of our products and services to provide accurate information and solutions.
  • Collaborate with other team members and departments to resolve complex customer issues and escalate when necessary.
  • Document customer interactions and update customer records in our database accurately and efficiently.
  • Meet or exceed performance targets, including customer satisfaction, response times, and resolution rates.

To succeed in this role, you will need strong interpersonal skills, excellent communication skills, and the ability to think critically and resolve issues effectively. Previous experience in customer service is a plus, but comprehensive training will be provided to ensure your success.

Benefits:
  • A competitive salary of approximately €25,000 per year, based on industry standards and location.
  • A comprehensive training program to equip you with the necessary skills and knowledge.
  • Opportunities for career advancement within a leading global telecommunications company.
  • Vibrant and modern office environment in the heart of Porto.
  • Health and wellness benefits, including medical insurance and wellness programs.
  • Employee discounts on company products and services.

We are committed to creating a positive work environment that fosters collaboration, innovation, and growth. If you are passionate about customer service and excited to work with a dynamic team, we would love to hear from you.



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