Healthcare Operations Manager

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Location: Lisbon, Portugal
Schedule: Monday - Friday, 09:00 AM - 05:00 PM
Estimated Annual Salary: €13,200 (based on a 14-month contract with an average monthly salary of €1,100)
Bonus: 4% of annual base salary

About the Role

We are seeking a highly skilled Healthcare Operations Manager to join our team in Lisbon. As a key member of our operations team, you will play a crucial role in managing and supporting our policyholders and healthcare professionals.

Key Responsibilities

  • Advise and support policyholders via phone, email, or mail, handling the settlement of their benefits.
  • Ensure customer satisfaction by providing quality responses and contributing to performance metrics.
  • Inform and advise clients on their insurance coverage, record and manage contracts, and handle premium payments.
  • Process reimbursements, provide quotes, and manage contract and administrative changes.
  • Respond to inquiries from policyholders and healthcare professionals, providing accurate information and effective solutions.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree (Bac +2), with or without experience in insurance.
  • Excellent interpersonal skills and ability to work in a team.
  • Customer service-oriented with active listening skills and ability to handle diverse situations.
  • Rigorous, organized, and responsive in daily task management.
  • DYNAMIC, ENTHUSIASTIC, AND GOAL-ORIENTED.

Languages

You will need to be proficient in French and English.

Benefits

This position offers opportunities for advancement within our rapidly growing company. We provide comprehensive training and ongoing support to ensure your success.



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