Technical Support Specialist
4 semanas atrás
We are seeking a skilled Technical Support professional to join our team at Recooty. As a Technical Support Specialist, you will be responsible for providing top-notch client assistance and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Receive and triage client contacts via various channels, including phone, video chat, and email.
- Provide remote client assistance to resolve issues directly, using available knowledge bases and resources.
- Redirect calls to field engineering support when necessary, and escalate to remote experts as required.
- Collaborate with clients to understand their problems and provide effective solutions.
Why Work with Us?
- Best-in-class global clients
- Ranked as one of the best places to work
- Accelerated growth and compensation plans
- Referral bonus, gigs, awards, and team events
- Extra source of income through referrals and gigs
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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