Dutch Language IT Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
About the Role

We are seeking a highly skilled Dutch Language IT Support Specialist to join our team at Multilingual Jobs Worldwide. As a key member of our customer support team, you will be responsible for providing top-notch technical support to our clients in the Netherlands.

Key Responsibilities
  • Respond to inbound customer requests and document relevant case information
  • Ensure excellent customer satisfaction by providing timely and effective solutions to technical issues
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, and social messaging channels
  • Collaborate with other technicians to resolve or properly close help tickets
  • Manage an individual ticket queue and follow the direction of management
Requirements
  • Native level Dutch and fluent English
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Patience when communicating and solving issues
  • Ability to treat all data and personal information with utmost confidentiality
  • Interest in the latest IT and tech-related trends
  • Proactive, self-motivated approach and ability to work in a team
What We Offer
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the International Mobility Program
  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more

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