Technical Support Specialist
Há 2 dias
We are seeking a highly skilled Technical Support Specialist to join our team at Descompagnons Trabalho Temporário Lda. As a key member of our customer support team, you will be responsible for providing exceptional service to our Dutch-speaking stakeholders.
Job Responsibilities:
- Manage incoming client contacts and escalations with compassion and proactivity.
- Prioritize stakeholder needs and provide unique solutions to problems.
- Liaise with Helpdesks, product partners, and Quality Engineering teams to deliver seamless support.
- Process service request tickets within specified delivery times.
- Provide administrative support to certify client details and correct inaccuracies in our stakeholder database.
Requirements:
- High School Diploma or Secondary School Completion Equivalent.
- Minimum one year's experience in a Customer Support or client-facing role, preferably in a multinational environment.
- Advanced level working knowledge of the Microsoft Office Suite.
- Dutch (C2: Native-Level Fluency), English (B2: Independent User Level).
What We Offer:
- Permanent contract.
- Remote Work Model.
- Meal allowance on card/voucher.
- Equality & Opportunity for All.
Estimated Salary: €30,000 - €40,000 per annum, depending on experience.
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