Devexperts Llc Product Support Specialist

3 semanas atrás


Porto, Porto, Portugal Devexperts Llc Tempo inteiro

At Devexperts LLC, we deliver cutting-edge solutions to respected financial institutions. Our focus is on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

Key Responsibilities

We are seeking a proactive and customer-focused Product Support Specialist to join our DXcharts team. As the ideal candidate, you will be passionate about building strong relationships with clients and ensuring their success with our DXcharts product.

Key Accountabilities
  • Provide high-level oversight of product sales processes, working closely with key stakeholders in sales and product.
  • Act as the liaison for internal and external teams, serving as a product ambassador who educates customers and internal stakeholders on the product's capabilities.
  • Guide technical/product questions through teamwork or independently using documentation and the Confluence knowledge base (KB).
  • Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.

To achieve this, you will develop and maintain the internal KB (FAQ) and identify gaps in documentation based on customer feedback. This role requires experience with web software products, advanced English language skills, higher education, and 3+ years of work experience in a related field. Proven work experience as a Customer Success Manager or similar role is highly desirable.

What We Offer

Our employees enjoy comfortable working spaces located in modern business centers around the world. Join us in Porto and benefit from:

  • A competitive salary range of $80,000 - $120,000 per annum.
  • A dynamic environment where your ideas can flourish and make a real impact.
  • A collaborative culture that fosters growth and innovation.

We value diversity, inclusivity, and continuous learning. If you're passionate about delivering exceptional customer support and are driven by results, we encourage you to apply.



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