Customer Support Team Lead

Há 2 dias


Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro

About Eugenia Talent

We are a people-first organization dedicated to delivering outstanding results in the telecommunications industry. Our team is passionate about innovation and excellence, and we are seeking like-minded professionals to join our ranks.

Job Overview:

In this role as Team Leader for a Telecommunications Company, you will lead a team of talented individuals in achieving exceptional customer satisfaction and business outcomes. You will be responsible for planning, executing, and monitoring team activities to ensure seamless delivery of services.

Key Accountabilities:

  • Lead by example, demonstrating high standards of professionalism, integrity, and work ethic;
  • Develop and implement strategies to improve team performance and efficiency;
  • Maintain open communication channels with team members, stakeholders, and customers.

Essential Skills and Qualifications:

To excel in this position, you will need:

  • Fluency in English and Italian;
  • Proven experience in customer-facing roles;
  • Ability to analyze complex problems, prioritize tasks, and manage multiple projects simultaneously;
  • Strong interpersonal, communication, and conflict resolution skills.

How to Apply:

If you are a motivated, results-driven professional with a passion for delivering exceptional results, please submit your application, including an updated CV and a cover letter outlining your qualifications and experience.



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