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Fully Remote Customer Service Representative
2 semanas atrás
We are looking for a French, German, Dutch, Danish, Hungarian, or Czech speaker to fill a FULLY REMOTE position in Portugal.
This Customer Service opportunity involves addressing customer inquiries via email or live chat, ensuring clear and professional communication. You will enjoy the benefits of Portugal's rich culture and beautiful landscapes while working remotely.
Job Description:
- Address customer inquiries via email or live chat, responding promptly and professionally.
- Handle and resolve customer complaints efficiently, focusing on first-contact resolution.
- Provide product and service information to customers, assisting them in making informed purchasing decisions.
- Process orders, forms, applications, and requests accurately and promptly.
- Upsell and cross-sell products or services to existing and potential customers, meeting sales targets.
- Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Required Skills and Qualifications:
- Experience in Customer Service is preferred but not mandatory.
- Ability to resolve customer concerns and create a seamless customer experience.
- Advanced Active Listening and Engagement skills.
- Confident, adaptable, and empathetic.
- Pleasant and positive attitude.
Benefits and Perks:
- Competitive salary package for the Portuguese market.
- Performance-based bonus.
- Health insurance.
- Relocation package including accommodation.
