Fully Remote Customer Support

Há 3 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Fully Remote Customer Support - PortugalAre you a French, German, Dutch, Danish, Hungarian, or Czech speaker looking for a FULLY REMOTE position from anywhere in Portugal?
Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Portugal's rich culture, beautiful landscapes, and vibrant lifestyle.
Responsibilities Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.Providing product and service information to customers, assisting them in making informed purchasing decisions.Processing orders, forms, applications, and requests accurately and promptly.Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.Requirements Experience in Customer Service preferred but not mandatoryAbility to resolve customer concerns and create a seamless customer experienceSoft Skills, advanced Active Listening and EngagementConfident, adaptable, and empatheticPleasant and positive attitudeBenefits Competitive salary package for the Portuguese marketPerformance bonusHealth insuranceRelocation package including accommodationIf you are interested, apply directly or send your CV in English to ******.

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