Remote Customer Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Fully Remote Customer Support Opportunity

We are seeking a French, German, Dutch, Danish, Hungarian, or Czech speaker for a FULLY REMOTE position from anywhere in Portugal.

In this Customer Service role, you will professionally address customer inquiries via email or live chat. Enjoy the benefits of Portugal's rich culture and vibrant lifestyle while working with our team at Cross Border Talents.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally via email or live chat.
  • Resolve customer complaints efficiently and effectively, aiming for first-contact resolution.
  • Provide product and service information to customers, assisting them in making informed purchasing decisions.
  • Process orders, forms, applications, and requests accurately and promptly.
  • Upsell and cross-sell products or services to existing and potential customers, meeting sales targets.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Requirements:

  • Experience in Customer Service is preferred but not mandatory.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Advanced Active Listening and Engagement skills.
  • Confident, adaptable, and empathetic.
  • Pleasant and positive attitude.

Benefits:

  • Competitive salary package for the Portuguese market.
  • Performance-based bonus.
  • Health insurance.
  • Relocation package including accommodation.


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