Lisbon Based Turkish Customer Success Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About the Role

We are seeking a highly skilled and dedicated Turkish customer support specialist to join our Cross Border Talents team in Lisbon. As a key member of our support team, you will be responsible for providing exceptional customer service to small and medium-sized businesses across multiple channels, including chat, email, and phone.

Key Responsibilities
  • Support clients in growing their businesses through various online channels
  • Expand self-serve advertising capabilities for SMB clients
  • Provide pre- and post-sales support for all self-service products
  • Analyze trends and resolve issues affecting multiple clients
  • Offer vital product insights and feedback from customers to engineering teams
Requirements

To succeed in this role, you will need:

  • Native fluency in Turkish
  • Good knowledge of English (B2 level)
  • Familiarity with online advertising products and social media
  • At least 1 year of experience in customer service
  • Excellent communication, verbal, written, and listening skills
  • Flexibility and quick learning ability
  • A valid EU passport or Portuguese Residence Card
What We Offer

In exchange for your hard work and dedication, we offer:

  • Competitive compensation: up to 1360 euros gross per month (including base salary, Christmas allowance, holiday allowance, and meal allowance)
  • A 12-month temporary contract automatically renewable for 12 months (up to 2 times)
  • Training - 15 working days (in English)
  • A rotational shift pattern from Monday to Friday (7:00 am to 7:00 pm) and Saturday and Sunday (8:00 am to 6:00 pm), with 40 hours per week
  • A relocation package


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