Customer Success Specialist

Há 3 horas


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About Zendesk, Inc.

We are a leading provider of customer service and support software. Our platform helps businesses deliver exceptional customer experiences across various channels.

Job Description

This role is based in Lisbon, Portugal and requires 3+ days in office per week. As a Customer Success Specialist, you will work with a diverse book of customers across multiple industries, delivering 1:1 engagements through comprehensive discovery and expert recommendations, facilitating 1:Many webinar events, and scaled campaigns.

Responsibilities:
  • Work across a large cohort of different types of customers, identifying business objectives and mapping solutions in a thorough, compelling, and crisp manner.
  • Deliver tailored customer experiences through customized product capabilities, advanced features, and integrations.
  • Host weekly online events that let customers get to know us while they learn alongside their peers.
Requirements:
  • 3+ years of experience working in Customer Success or Account Management, with a focus on dynamic, agile, and nimble teams.
  • Experience with tools like Salesforce, Gainsight, Tableau, and Zendesk, as well as the ability to quickly learn and understand new products and software systems.
  • Fluency in reading, writing, and speaking English and French.
What We Offer:
  • A competitive salary of €60,000 - €80,000 per year, depending on experience.
  • A hybrid work experience designed at the team level, giving you flexibility to work remotely for part of the week.
  • The opportunity to grow, learn, and drive positive experiences for customers in a dynamic and fast-growing environment.


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