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Customer Success Tech Specialist

Há 1 mês

Lisboa, Lisboa, Portugal Agicap Tempo inteiro
About Agicap

Agicap is a fast-growing fintech company that helps small and medium-sized businesses manage their cash flow efficiently. Our platform allows CEOs and finance teams to forecast, pay suppliers, and get paid on time.

We are looking for talented individuals to join our Customer Success team in Lisbon, Portugal. As a key member of the team, you will work closely with sales, product, and tech teams to ensure seamless client onboarding and satisfaction.

Salary and Benefits

We offer a competitive salary package of €60,000 - €80,000 per year, depending on experience. You will also receive a daily lunch allowance, health insurance, transportation reimbursement, and state-of-the-art work equipment.

Job Description

As a Customer Success Tech Specialist, your primary responsibilities will include:

  • Integrating client data into our platform using Excel matrices, APIs, EBICS, bank connectors, and SFTP
  • Communicating with stakeholders to ensure rapid implementation of Agicap
  • Contributing to team development and process building by creating documentation and conveying client needs to product teams
Required Skills and Qualifications

To succeed in this role, you will need:

  • A bachelor's degree in business or engineering
  • Excellent communication and project management skills
  • Proficiency in Excel and ability to learn new tools quickly
  • Familiarity with software implementation and customer success
How to Join Us

Our interview process typically takes 2 weeks and consists of a first meeting with the Talent Acquisition team, a role play or case study with the respective department, and a final round with management.

We value diversity and inclusion at Agicap. If you're excited about this role and have the required skills and qualifications, we encourage you to apply.