Enterprise Cloud Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

About the Role:

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This position is an exciting opportunity to join a diverse team at Leica Biosystems, part of Danaher, a global leader in cancer diagnostics. The successful candidate will be responsible for delivering exceptional support services as the primary production support person for Salesforce: Service Cloud/Field Service, while also providing secondary support for Sales and Marketing.

Key Responsibilities:

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  • Lead Support role for the Global Service Community

  • Basic salesforce admin support tasks including user setup, data issues/fixes, report/dashboard, analysis/investigation, maintenance

  • Serve as application subject matter expert, salesforce administrator for maintenance and housekeeping, analyst for determining root cause of issues, as well as the voice of the community

  • Collaborate with cross-functional teams to resolve complex technical issues

Requirements:

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The ideal candidate will have 5+ years of experience with Salesforce, expertise in Service Cloud and Sale Cloud, and experience supporting large global communities with integration to ERP systems. Additionally, proficiency in Salesforce Admin, including role/profile, fields, page layout, validation, process builder, workflow rules, approval, reports/dashboards, and flow is essential. Experience with SAP and knowledge of Informatica integration tool or comparable mapping tool are highly valued. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. Strong attention to detail, ability to work under pressure, and meet deadlines are also essential. Competitive salary offered - around $110,000 per year based on industry standards.

About Us:

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Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. We are committed to advancing cancer diagnostics and improving lives through innovative solutions. Our team members are passionate about making a difference and driving excellence in everything we do. If you share our vision and values, we encourage you to apply for this exciting opportunity.



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