Enterprise Cloud Support Specialist
2 semanas atrás
About the Role:
">This position is an exciting opportunity to join a diverse team at Leica Biosystems, part of Danaher, a global leader in cancer diagnostics. The successful candidate will be responsible for delivering exceptional support services as the primary production support person for Salesforce: Service Cloud/Field Service, while also providing secondary support for Sales and Marketing.
Key Responsibilities:
">Lead Support role for the Global Service Community
Basic salesforce admin support tasks including user setup, data issues/fixes, report/dashboard, analysis/investigation, maintenance
Serve as application subject matter expert, salesforce administrator for maintenance and housekeeping, analyst for determining root cause of issues, as well as the voice of the community
Collaborate with cross-functional teams to resolve complex technical issues
Requirements:
">The ideal candidate will have 5+ years of experience with Salesforce, expertise in Service Cloud and Sale Cloud, and experience supporting large global communities with integration to ERP systems. Additionally, proficiency in Salesforce Admin, including role/profile, fields, page layout, validation, process builder, workflow rules, approval, reports/dashboards, and flow is essential. Experience with SAP and knowledge of Informatica integration tool or comparable mapping tool are highly valued. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. Strong attention to detail, ability to work under pressure, and meet deadlines are also essential. Competitive salary offered - around $110,000 per year based on industry standards.
About Us:
">Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. We are committed to advancing cancer diagnostics and improving lives through innovative solutions. Our team members are passionate about making a difference and driving excellence in everything we do. If you share our vision and values, we encourage you to apply for this exciting opportunity.
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