Enterprise IT Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Job Description

We are seeking an experienced Enterprise IT Support Specialist to join our team at thyssenkrupp Automotive Body Solutions. The ideal candidate will have a strong background in ITSM tools, Microsoft Client OS technologies, and network technologies.

Key Responsibilities:
  • Provide Level 1 and 2 ticket support in alignment with SLAs
  • Fulfill assigned ITSM tickets in consideration of SLAs and/or KPIs
  • Document any activities and collaborate with the Presta Steering Group on projects
Requirements:
  • University degree or equivalent education
  • Multi-year experience supporting enterprise IT environments
  • ITIL Certification or equivalent
  • Excellent English language skills in speaking and writing
Benefits:
  • Above-average salary: $65,000 - $80,000 per year, depending on location and experience
  • Flexible working time models
  • Ergonomic workstations
  • An extensive range of internal and external training opportunities


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