Cloud Support Specialist, Enterprise Solutions for Strategic Industries

Há 1 mês


Lisboa, Lisboa, Portugal Amazon Tempo inteiro

**Company Overview**

AWS EMEA SARL (Italy Branch) is a leading provider of cloud computing services. We're looking for a skilled Cloud Support Specialist to join our Enterprise Support team.

**Estimated Salary**: €80,000 - €110,000 per year, depending on experience and qualifications.

**Job Description**

We're seeking an experienced Technical Account Manager to support our customers' cloud journey and grow their knowledge of AWS cloud services and technologies. The ideal candidate will have a strong background in operational parameters and troubleshooting, with experience in technical engineering and cloud solutions.

The successful candidate will work closely with customers to understand their business needs, provide technical support, and advocate for their needs to drive innovation and adoption of new features.

**Key Responsibilities:**

  • Develop trusting relationships with customers and understand their business needs and drivers
  • Review service disruptions and provide monthly/quarterly metrics
  • Solve difficult support issues and technical challenges
  • Understand operational parameters and troubleshooting process for customer issues and escalations

**Required Skills and Qualifications:**

  • Experience with operational parameters and troubleshooting for three or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in a distributed systems environment
  • Experience in technical engineering
  • Bachelor's degree
  • Professional fluency in English and Italian

**Benefits:**

  • Opportunities to develop technical, consulting, operational, and leadership skills
  • Collaboration with talented cloud technologists and professionals
  • Mentorship and active support to achieve AWS certifications

**Others:**

Amazon is an equal opportunities employer, committed to diversity and inclusion in the workplace. If you're passionate about cloud computing and customer success, we encourage you to apply for this exciting opportunity.



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