Global Customer Care Ambassador

2 meses atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
About Catawiki

Catawiki is a leading online marketplace for special objects. Our platform offers a unique opportunity to connect with customers who share your passion for exceptional items.

We have over 75,000 special objects in auction every week, each reviewed and selected by our team of experts. Our mission is to become the world's most popular auction destination for special objects.

Job Description: Customer Experience Specialist

As a Customer Experience Specialist at Catawiki, you will play a crucial role in ensuring that our customers receive excellent service. You will engage and delight our customers by solving complex challenges and managing disputes and complaints.

Your responsibilities will include:

  • Addressing customer queries and resolving issues in a timely and correct manner via various channels (email, phone, social media)
  • Mediating between customers and finding solutions that work for both parties

You will be part of our dynamic team, working closely with Sales and Experts to improve the overall customer experience. Your close customer contact will bring valuable feedback on possibilities for improving our services.

Requirements

To succeed in this role, you will need:

  • A professional approach to communication and problem-solving
  • Strong analytical and critical thinking skills
  • The ability to quickly switch between various customer channels
  • Excellent communication and interpersonal skills
Benefits

We offer a competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience. In addition, you can expect:

  • Health Insurance from day 1 (including dental coverage)
  • A Work From Home Allowance to help with your monthly household bills
  • Commuting between your home and our office is covered by Catawiki
  • A challenging role in a diverse, international, and fast-growing organization
What We Offer

Catawiki is a young and dynamic organization with a strong commitment to diversity and inclusivity. We foster an inclusive and queer-friendly work environment, committed to making every employee feel welcomed and empowered.

We are proud to stand with Ukraine and encourage people displaced by the current conflict to apply. Our offices are located in Amsterdam, Paris, and Lisbon, and we offer a hybrid work model that allows you to balance work and personal life.



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