Senior Director of Operational Excellence, Pain Management
3 semanas atrás
Sword Health is on a mission to revolutionize the way we approach pain management. With a cutting-edge platform that predicts, prevents, and treats pain, we're dedicated to freeing two billion people from suffering. Our innovative approach has already delivered remarkable results, reducing pain by 62% and surgery intent by 60%. We've also established ourselves as industry leaders, holding the majority of patents and winning 70% of competitive evaluations. Recognized as a Forbes Best Startup Employer in 2023, we're committed to creating a culture that attracts and retains top talent.
Job OverviewWe're seeking an experienced Senior Director of Operational Excellence to lead our Pain Management team. As a key member of our leadership team, you'll be responsible for scaling our operations, improving clinical outcomes, and enhancing the overall member experience. This is an exciting opportunity to make a significant impact on a massive scale and join a company that's changing lives.
Key Responsibilities- Scale our Operations team of Physical Therapists as we grow, ensuring staffing is optimized to demand all year round by leading accurate forecasting and tweaking FTE capacity as needed.
- Data analysis and reporting: Establish success metrics and allocate resources to optimize performance and growth. Monitor, analyze, and report on key performance indicators (KPIs), providing insights to inform operational and product strategies.
- Own and develop the best model for hiring and training. Continue to optimize this model to ensure we balance efficiency with superior customer experience.
- Partner with Product & Tech leadership to identify opportunities for process and automation improvements, and lead the roll-out of these initiatives.
- Drive performance on key metrics: PT:Member ratio, clinical outcomes, member engagement, member retention, member satisfaction, and cost-to-serve.
- 6+ years of experience in Operations, Strategy, or equivalent; Previous startup experience and/or ability to thrive in a fluid environment and willingness to get hands dirty.
- Experience scaling teams, with a focus on investing in coaching and development of your team.
- Data-driven and analytical in mindset. You can look at any dataset and know the right areas to look into to source actionable insights & strategies, and you know how to explain data in a digestible way.
- Proven record of structuring projects and programs and working with a diverse group of stakeholders to achieve goals.
- Strategic mindset. When making a decision, can think ahead with scale in mind.
- Exceptional communicator and influencer. Should be able to collaborate with other team members to make sure our growth efforts are well executed;
- Talent magnet who can attract great people and build a strong team.
- Strong grasp of consumer insights and a customer-centric mindset. Desire to understand the members' motivations and customer experience.
Our estimated salary range for this position is $180,000 - $220,000 per annum, depending on experience. In addition to a competitive salary, we offer comprehensive benefits, including health insurance, equity shares, and a remote-first work environment. We also provide opportunities for professional growth and development, including access to industry-leading training and mentorship programs.
This is an exciting opportunity to join a company that's changing lives. If you're passionate about pain management and have the skills and experience to drive our growth and success, please apply today
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