Head of Operations

Há 1 mês


Portugal Sword Health Tempo inteiro
Senior Operations Leader

Sword Health is revolutionizing the pain management landscape with a cutting-edge platform. We're seeking a seasoned Senior Operations Leader to spearhead our growth and scale while ensuring operational excellence.

Key Responsibilities:

  • Pivot the Operations team to meet the demands of an expanding business, ensuring staffing and capacity are optimized.
  • Drive data-driven decision making through analysis and reporting, allocating resources to maximize performance and growth.
  • Develop and refine the hiring and training models to balance efficiency with a superior customer experience.
  • Collaborate with Product & Tech leadership to identify and implement process improvements and automation initiatives.
  • Lead the Operations team in delivering key metrics: PT:Member ratio, clinical outcomes, member engagement, member retention, member satisfaction, and cost-to-serve.
  • Conceptualize and execute experiments to continually elevate the member and PT experience.
  • Analyze processes and metrics to drive continuous improvement and operational excellence.

Requirements:

  • 6+ years of experience in Operations, Strategy, or equivalent.
  • Previous startup experience and/or ability to thrive in a fluid environment.
  • Experience scaling teams, focusing on coaching and development.
  • Data-driven and analytical mindset with the ability to explain insights in a digestible way.
  • Proven record of structuring projects and programs, working with diverse stakeholders.
  • Strategic mindset with the ability to think ahead and consider scale.

About Us:

Sword Health is a remote-first company that prioritizes work-life balance. We offer comprehensive benefits, including health insurance, equity shares, and a discretionary PTO plan.

Location:

US and Portugal

Eligibility:

Full-time employees regularly working 25+ hours per week



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