International Customer Support Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are looking for a skilled International Customer Support Representative to join our team at Cross Border Talents. The successful candidate will be responsible for providing exceptional customer service via chat, email, and phone to clients of a leading cloud-based development platform.

Key Responsibilities:

  • Provide timely and effective solutions to platform-related issues.
  • Educate users on platform features and help them optimize their websites.
  • Collaborate with product and development teams to resolve technical challenges.
  • Stay updated on new platform features and updates to provide accurate support.
  • Gather and relay user feedback to enhance the overall user experience.

Requirements:

  • Fluency in French and at least B2-level English proficiency.
  • Previous experience in customer service, technical support, or a related field (mandatory).
  • Excellent communication and problem-solving skills.
  • Ability to work rotational shifts, including night shifts.

Salary: $45,000 - $60,000 per annum, depending on experience.

The estimated salary range is based on industry standards and location. We offer a competitive benefits package, including two rotating days off per week and opportunities for professional growth and development.



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