International Customer Support Representative
4 semanas atrás
Imagine having your office just a breath away from beaches with crystal-clear waters. 300 days of sunshine and flavorful Portuguese cuisine might sound like an option you'd like to explore. Welcome to Lisbon, a vibrant and charismatic city, one of the finest capital cities in Europe.
Company OverviewWe're a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. We operate in 88 countries, serving 170 markets, and have 420,000 employees worldwide.
Salary and BenefitsWe offer a complete relocation package that includes a refunded airline ticket, free accommodation in our company apartment throughout employment, and a fixed monthly salary plus bonus. You'll also receive private health insurance, professional growth development opportunities, and special HR team organizing events, sports tournaments, and parties trips.
Job DescriptionAs a Customer Support Agent, your role is to handle customer issues in a friendly, effective, and professional manner via email, chat, and phone. Be creative, friendly, and solution-oriented with customers and colleagues, understanding the need to meet expectations, rise above them, and go that extra mile for customers.
RequirementsTo succeed in this role, you should be fluent (C2 level) in the Hebrew language, have good knowledge of English (B1-B2 level), and possess computer skills (basic skills mandatory, advanced skills like coding preferential). Good analytic skills and logical thinking are essential, as well as excellent communication skills: verbal, written, listening skills.
Benefits of PortugalLiving in Portugal offers many advantages, including a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, you don't need to be fluent in Portuguese to live there. Employers must also pay employees a meal allowance for each workday, which we pay through a special card or ticket making it tax-free.
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