Technical Support Specialist

2 semanas atrás


Porto, Porto, Portugal Lectra Tempo inteiro

Lectra Career Opportunity: We are seeking a highly skilled Technical Support Specialist to join our team.

About the Role:

As a Technical Support Specialist, you will provide assistance to our customers and subsidiaries for Lectra Products, ensuring the availability of our machines and guaranteeing optimal performance.

Key Responsibilities:

  • Provide remote support to customers and subsidiaries for Lectra Products.
  • Ensure the availability of Lectra machines installed at customers.
  • Guarantee the optimal performance of Lectra equipment.
  • Solve problems efficiently and take actions for smart services functioning, according to service contracts.

Requirements:

  • Engineering degree in electronics, mechanics, or production.
  • Experience in electric and electronic applications, troubleshooting, and good initiative for practical concepts and procedures related to manufacturing and productivity.
  • Experience with CAM applications and robotics – software and hardware.
  • Excellent communication skills and a focus on service.
  • Knowledge of Spanish and English. Knowledge of Portuguese or other European languages is a plus.

Benefits:

  • Dynamic and autonomous job environment.
  • Opportunity to share knowledge and expertise in manufacturing products and processes.
  • International, multicultural, and agile environment.
  • Remuneration package that includes Health Insurance and Life Insurance.
  • GoodHabitz e-learning platform with great courses of various topics.
  • Nespresso coffee machine for coffee lovers.
  • Monthly engagement activities at the office.
  • Remote work policy of 70 days per year, at an average of 1.5 days per week.

Location:

The position is based in Vila Nova de Gaia, Porto, at Candal Park, easily accessible by car/motorcycle, with parking and charging stations for electric vehicles available.


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