Customer Experience Representative

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly motivated Customer Experience Representative to join our team in Lisbon. As a customer experience representative, you will be responsible for providing exceptional customer service and support to our clients.

The ideal candidate will have a native level of German and a good level of English, with ideally having a sales or commercial background. Previous experience in customer service or credit recovery is also preferred.

Responsibilities
  • Provide customer service and support via phone, email, and social media channels
  • Adapt the brand's voice and tone for interactions on private and public channels
  • Ensure excellent customer satisfaction by responding in an appropriate and friendly manner
Requirements
  • A native level of German and a good level of English
  • Ideally having a sales or commercial background
  • Preferably having previous experience in customer service or credit recovery
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Having a drive for excellence and professionalism
  • Being a real team player and committed to your work
  • Excitement about intercultural communication and the expatriate lifestyle
What We Offer
  • CDI - 3 months of trial period
  • Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
  • A competitive salary package including meal vouchers, reimbursement of transportation costs, and private health insurance
  • Opportunity to collaborate with leading brands in a multicultural and international environment
  • Fully paid training, professional development, and career evolution


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