Dutch Speaking Team Manager

Há 4 dias


Braga, Braga, Portugal Phiture Tempo inteiro
Job Title: Dutch Speaking Team Manager

We are seeking a skilled and experienced Team Manager to lead our call center operations team in Braga. The successful candidate will be responsible for ensuring that our team meets its performance metrics, providing coaching and guidance to direct reports, and maintaining a positive and productive work environment.

About the Role

Job Summary: As a Team Manager, you will oversee the daily activities of a team of call center associates, ensuring that they meet their performance targets and provide excellent customer service.

Responsibilities
  • Lead and Manage Team Members: Supervise and coach team members to achieve performance expectations, set priorities, and complete assignments.
  • Coordinate Daily Activities: Coordinate and supervise the daily activities of business or technical support team members.
  • Mentor and Coach: Mentor, coach, and provide direction to team members to ensure they have the skills and knowledge needed to succeed.
  • Evaluate Performance: Evaluate team member performance, identify areas for improvement, and develop action plans to address these issues.
  • Communicate Effectively: Communicate effectively with team members, management, and other stakeholders to ensure that everyone is informed and aligned.
Requirements

Candidate Profile: We are looking for an experienced and skilled Team Manager who has:

  • Dutch Fluency: Fluent in Dutch (C1 level) and strong communication skills in English.
  • Leadership Experience: Proven leadership experience in a call center or similar environment.
  • Coaching and Development Skills: Strong coaching and development skills, with the ability to mentor and coach team members to achieve performance expectations.
  • Problem-Solving Skills: Excellent problem-solving skills, with the ability to identify and address performance-related issues.
What We Offer

Competitive Salary: A competitive salary, estimated at €55,000 - €65,000 per annum, depending on experience.

Benefits: A range of benefits, including health insurance, retirement plan, and paid time off.

Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company.

Company Overview

Phiture is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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