International IT Support Specialist with Brazilian Portuguese Fluency

1 dia atrás


Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

About the Job

Our partner in Brno, Czech Republic, offers a unique opportunity for an International IT Support Specialist to join their team. This role requires fluency in Brazilian Portuguese and English, as well as expertise in Windows, VPN, Office 365, Citrix, and ticketing tools.

Company Overview

Our partner is a leading supplier of next-generation consulting, technology, and outsourcing solutions. They provide transformative digital services to corporate customers worldwide from their modern offices in Brno.

Job Description

As an International IT Support Specialist, you will be responsible for remote technical/administrative troubleshooting of accounts, systems, applications, laptops, PCs, and related equipment, networks of employees of a major automobile manufacturer or energy provider.

Key Responsibilities:

  • Be assigned to a long-lasting and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • Be responsible for remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, and related equipment, networks of the employees of the client in one particular country.
  • Be a coordinator and active participant in the communication via phone, emails, chats, and ticketing tool (ServiceNow) with the Client, professional technicians (L2 support).

Requirements

To succeed in this role, you must possess the following skills and qualifications:

  • Speak and write in English and Brazilian Portuguese fluently.
  • Be skilled enough to handle incoming inquiries successfully and give useful guidance to the client.
  • Perceive multitasking and problem-solving as a piece of cake.
  • Mastery of Windows, VPN, Office 365, Citrix, ticketing tools, etc.
  • Ability to work as a team player rather than a lonely wolf.

Benefits

We offer a competitive salary range of $40,000 - $55,000 per annum, depending on experience, plus a performance bonus, financial appraisal for referring friends and acquaintances, monetary compensation for night shifts, meal allowance, multisport card, organized training sessions, upskilling courses, 25 days of paid leave, and Expat Assistance Services for new joiners.

About Us

Nordicjobsworldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. We have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.



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