Customer Service Ambassador

Há 7 dias


Lisboa, Lisboa, Portugal Flex Living Tempo inteiro

About Flex Living

We are revolutionizing the rental sector globally by simplifying the process of renting a home. At Flex Living, we strive to provide our tenants with seamless experiences and our landlords with hassle-free property management. Our goal is to build a dynamic team of dedicated professionals who share our commitment to growth and excellence.

The Role: As a Customer Relations Specialist at Flex Living, you will be the primary point of contact for our customers, delivering exceptional support and fostering long-lasting relationships. Your key responsibilities will include:

  • Providing personalized support via email, phone, and chat, ensuring that our customers receive accurate and complete information about our services, policies, and properties.
  • Building strong relationships with customers by offering a seamless and enjoyable experience, proactively following up to ensure satisfaction and addressing any concerns.
  • Acting as a brand ambassador, representing Flex Living's values and commitment to quality in all interactions.
  • Resolving customer issues related to bookings, payments, or property concerns, coordinating with internal teams as necessary.
  • Collecting and analyzing customer feedback to improve service quality, providing suggestions and insights to enhance the customer experience.

Key Skills and Qualifications: We are seeking an experienced customer service professional with excellent verbal and written communication skills in English. Strong problem-solving and conflict-resolution abilities, proficiency in CRM software, and a positive attitude are essential.

What We Offer: A competitive salary and benefits package, opportunities for career growth within a fast-expanding company, training and support to excel in your role, and a collaborative work environment.

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