Customer Service Ambassador
Há 7 dias
At Velenosi & Meredith Consulting, we are seeking a skilled CUSTOMER SERVICE AMBASSADOR to join our growing team in Lisbon. As a key member of our client care unit, you will be responsible for delivering exceptional service to Dutch-speaking clients, ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:- Handle customer inquiries via phone, email, and chat with tact and diplomacy.
- Provide timely solutions to customer issues, escalating complex cases when necessary.
- Document and track all customer interactions, maintaining accurate records for future reference.
- Process customer requests efficiently, adhering to established procedures and protocols.
- Maintain high service quality standards, continuously improving processes to enhance the overall client experience.
- Native/Fluent Dutch speaker with excellent written and verbal communication skills.
- Good command of English (B2 level preferred) for effective collaboration with colleagues and stakeholders.
- Customer service orientation with a focus on empathy, active listening, and problem-solving abilities.
- Strong communication skills, including negotiation, persuasion, and conflict resolution techniques.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- A competitive salary package, reflecting your skills and experience.
- A comprehensive benefits program, including health insurance from day one and meal allowances.
- Opportunities for growth and development, with access to training programs and mentorship.
- A dynamic and supportive work environment, promoting teamwork and collaboration.
- The chance to make a real difference in the lives of our clients, building lasting relationships and fostering trust.
- A 1-year contract with a 1-month trial period, providing a clear understanding of expectations and performance metrics.
- An on-site position in Lisbon, offering a unique blend of culture, history, and lifestyle.
- A relocation support package, helping you settle into your new home and community.
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Customer Service Ambassador
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