Strategic Operations Manager
4 semanas atrás
About WTW
At WTW, we have a rich history of helping clients turn risk into opportunities for growth. From our humble beginnings in 1828 to our current status as an award-winning advisory and solutions company, we've consistently demonstrated our commitment to innovation and excellence.
Our Regional Delivery Hub in Lisbon is at the heart of this mission, with a global team of 175 professionals working tirelessly to deliver high-quality support to our organization while optimizing costs and efficiency.
The Opportunity
We're seeking a Country Leader to drive operational excellence and strategic growth within their assigned region. This role combines leadership, operational management, and strategic planning to ensure the Hub delivers exceptional results while minimizing risks and maximizing returns.
Main Responsibilities
- Operational Excellence:
- Oversee daily operations to ensure efficient delivery of services
- Develop and monitor key performance indicators (KPIs) to track team performance and drive improvements
- Client Relationship Management:
- BUILD and maintain strong relationships with internal clients, understanding their needs and ensuring high levels of satisfaction
- Collaborate with business unit leaders to align service offerings with evolving client requirements
- Manage service level agreements (SLAs) to meet or exceed expectations
- Team Development:
- Recruit, develop, and retain top talent within the Hub
- Provide leadership and mentorship to team members, fostering their professional growth and career development
Key Requirements
In this role, you'll need to possess excellent leadership and communication skills, with a proven ability to drive results in a fast-paced environment. A bachelor's degree in a relevant field and at least 5 years of experience in a similar role are required.
Salary Estimate: Based on industry standards and market research, we estimate the salary range for this position to be between $120,000 and $180,000 per annum, depending on qualifications and experience.
Location: Our Regional Delivery Hub is located in Lisbon, Portugal, which offers a unique blend of traditional charm and modern amenities.
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