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Operations Manager for Performance Improvement
1 semana atrás
We are seeking a skilled Operations Manager to join our team in Service Delivery. This is an exciting opportunity to lead and manage day-to-day operations, processes, and reporting.
Key Responsibilities- Achieve 100% of assigned goals for the team while actively implementing strategies and initiatives to drive business success. Manage day-to-day operations, processes, and reporting effectively.
- Provide leadership, engagement, performance management, communication, and development of staff. Foster a positive and productive work environment.
- Develop, coach, support, and evaluate the team. Responsible for the growth and development of staff members.
- Improve key success metrics associated with quality and goals. Analyze data to identify areas for improvement and implement changes accordingly.
- Deliver exceptional customer service and communication. Ensure seamless interactions with internal and external stakeholders.
- Strong verbal and written communication skills. Effective in conveying ideas and information to various audiences.
- Proficient English language skills, both written and verbal. Ability to communicate complex ideas simply.
- Ability to lead and collaborate successfully with staff and the wider operations management team. Strong interpersonal and teamwork skills.
- Strong attention to detail and desire to follow procedures. Organized and methodical in approach.
- High customer service orientation. Committed to delivering excellent service and exceeding customer expectations.
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint). Ability to learn technology quickly and adapt to new systems.
TTEC is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Join us in our mission to deliver exceptional customer experiences and make a meaningful impact in the lives of our clients and customers.
