English Speaking Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal K&I Healthcare Services Llc Tempo inteiro

At K&I Healthcare Services Llc, we're committed to providing top-notch support to individuals with diabetes. We're seeking a skilled Technical Support In English professional to join our team.

About the Role:

We're looking for someone who can assist customers with inquiries related to our medical device, provide information to companies and clinics interested in partnerships, and contribute to the growth of our technical support team.

Responsibilities:

  • Provide exceptional customer service and technical support via phone, email, or chat
  • Communicate effectively with internal stakeholders, including sales and marketing teams
  • Analyze customer needs and identify solutions to improve their experience
  • Collaborate with cross-functional teams to resolve complex issues

Requirements:

  • English Proficiency: C1/C2 level (mandatory)
  • Experience: Minimum 1 year in technical support/troubleshooting for a device (mandatory)
  • Education: Secondary education level

Benefits:

  • Competitive Base Salary: €25,000 - €35,000 per annum, depending on experience
  • Meal Allowance: Included in the compensation package
  • Proportional Benefits: Contributed by the company
  • Health Insurance: Starting from the first month of employment

What We Offer:

  • Flexible Working Hours: Monday to Sunday, rotating shifts between 12 PM and 10 PM
  • Paid Initial Training: To ensure you have the skills needed to excel in your role

K&I Healthcare Services Llc is an Equal Opportunities Employer



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