Configuration Specialist/ Technical Support – Health And Benefits Team

2 semanas atrás


Porto, Porto, Portugal Pt002 Mercer (Portugal) Lda Tempo inteiro
About the Role

Mercer Portugal is seeking a skilled Configuration Specialist/ Technical Support – Health And Benefits Team to join our team in Lisbon. As a key member of our Health and Benefits team, you will play a crucial role in delivering high-quality services to our clients and plan participants.

Key Responsibilities
  • Contact with clients and liaise with different Mercer teams (operations and consulting) to facilitate the setup processes of our benefits management platform.
  • Update and revise contents on our internal benefits platform.
  • Do some configurations on our own web application.
  • App support to our client's internal teams.
  • Contribute on the maintenance of our platform.
Requirements
  • Previous experience in technical support, helpdesk, or similar roles.
  • Intermediate (B2) English level.
  • Good knowledge of Microsoft tools, PowerPoint and particularly Excel.
  • Excellent interpersonal skills.
  • Strong oral and written communication skills.
  • Ability to prioritize and handle multiple tasks in a demanding work environment.
  • Strong critical thinking and analytical problem-solving skills.
  • Tech driven spirit.
What We Offer
  • A permanent contract and generous benefits package, including pensions plan, health and life insurance.
  • Flexible work environment and hybrid work from home policy.

We are looking for a motivated and skilled individual who is eager to learn and grow with our company. If you are a team player with a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.



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