Customer Service Representative

4 semanas atrás


Braga, Braga, Portugal Webhelp France Tempo inteiro
About Us

We are a global technology and services leader powering the brands of the future. Our mission is to deliver innovative solutions that drive business growth and improvement.

Job Overview

In this role, you will be responsible for ensuring operational excellence across all operations and fulfilling client expectations related to quality, efficiency, and customer journey improvement.

Key Responsibilities
  • Provide first-class customer service and assist customers with various questions and challenges
  • Achieve key goals such as customer satisfaction and quality
  • Work with rotating schedules and be available on-demand
Requirements

To succeed in this role, you will need:

  • A high level of German (written and oral) and fluent in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • A positive attitude and a desire to provide good service
Benefits

In this role, we offer:

  • Full-time contracts with competitive salary and performance bonus
  • Work From Home in Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project
  • Career development programs, specialized courses, and language classes
About Concentrix Portugal

We are an equal-opportunity employer committed to creating a work environment free from discrimination and harassment. We welcome applications from candidates who share our values and are passionate about delivering exceptional results.



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