Senior Aviation Customer Service Representative

Há 7 horas


Porto, Porto, Portugal Headhunt International Tempo inteiro

**Headhunt International is seeking a skilled Air Travel Consultant to join our team in Brno, Czech Republic.**

This role offers an exciting opportunity for individuals with Fluent German and B2 Level English skills to work in a dynamic company dealing with clients across the globe.

**Job Description:**

  • As a German Air Travel Consultant, you will be responsible for providing exceptional customer service to clients worldwide, leveraging your linguistic skills to communicate effectively and resolve inquiries or issues.

**Key Responsibilities:**

  • Book flights
  • Provide information
  • Help with check-in
  • Manage accounts for Airline company frequent flyers (Miles & More)

**Requirements:**

  • Fluency in German and English
  • Excellent communication skills in written and spoken form
  • Prior experience in customer support or a related role is preferred
  • Strong problem-solving abilities and the capacity to remain calm under pressure
  • Proficiency in using customer support software and tools
  • Adaptability to work in a dynamic, fast-paced environment
  • Exceptional interpersonal skills and a genuine passion for helping others

**Estimated Salary Range:** €45,000 - €55,000 per annum, depending on experience.

**Benefits:*

  • Ambitious flight privileges
  • Great teams and amazing people
  • Professional in-house training and learning opportunities
  • Transparent and fair salary structure, clear salary progress
  • Lunch vouchers, Cafeteria, increased vacation days and sick days
  • Extensive visa support and relocation package (accommodation, travel costs), unlimited contract
  • Work at the heart of Brno

**Application Process:** If you're excited about this position and want to make a difference, please submit your resume detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.

At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.



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