Nespresso Customer Ambassador
Há 5 dias
About the Role
As an Operations Customer Expert at Nespresso, you will act as a brand ambassador with the goal of elevating the customer experience. This involves transforming every contact into an opportunity to create engagement with the brand, trust, and loyalty.
Key Responsibilities
- Serve customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding, and responding promptly to their specific needs and expectations.
- Achieve high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation.
- Use all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue.
- Be the ambassador with specialized knowledge of Nespresso products, sustainability services, and commitments, continuously learning and taking advantage of new knowledge and skills in your work.
- Create sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.
Requirements
- Fluent level of written and verbal communication skills in Dutch/Flemish.
- High school diploma or GED.
- Customer service and sales expertise in B2C and/or B2B (preferred).
- Experience in multi-tasking and fast-paced environments utilizing multiple digital tools and software (preferred).
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