Customer Support Specialist With Italian Language Skills
2 semanas atrás
We are seeking a highly skilled Customer Support Specialist to join our team in Lisbon. As a key member of our multicultural team, you will provide exceptional multi-channel support to users of our service, utilizing your native Italian language skills and excellent communication abilities.
Responsibilities- Answer customer inquiries via phone, email, or chat, identifying and troubleshooting issues to find solutions.
- Document each action taken and categorize cases and possible bugs for our engineering team to address.
- Provide general and technical support to customers using our client's paid products, escalating complex problems according to defined procedures.
We are a high-caliber team that appreciates and supports one another, fostering an energetic, collaborative, and inclusive workplace where everyone can thrive. As a global community with over 345,000 associates worldwide, we take care of our people, clients, company, communities, and climate by doing what's right.
About UsCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. Our commitment to diversity and inclusion is unwavering, and we are dedicated to nurturing a community where everyone feels heard, accepted, and welcome.
Requirements- At least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment.
- Good communication skills, both verbal and written, with native Italian language proficiency.
- Minimum B2 Level English spoken and written, with European nationality or Portuguese work permit.
- Proactive attitude, strong team-spirit, and ability to learn new processes, concepts, and skills.
- Strong attention to detail and desire to deliver accurately, efficiently, and to a high standard.
- Ability to handle customer emotions and empathize with client cases.
- Openness to work flexible hours as required, including evenings, weekends, and/or holidays.
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