Customer Service Representative with Italian Language Skills

Há 1 mês


Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro
Job Opportunity:

Are you fluent in Italian and passionate about delivering exceptional customer service? Do you have a strong understanding of customer needs and a knack for resolving issues efficiently?

We are seeking a highly skilled Customer Support Specialist with Italian language proficiency to join our team at Talent Trail. As a key member of our support team, you will be responsible for handling customer inquiries, providing timely and effective solutions, and ensuring the highest level of customer satisfaction.

Your Key Responsibilities:
  • Respond to customer requests via phone, email, and chat, providing accurate and helpful information to resolve their issues.
  • Log customer interactions and update case management systems to ensure seamless communication and resolution.
  • Collaborate with internal teams to resolve complex customer issues and provide proactive support.
  • Develop and maintain a deep understanding of customer needs and preferences to deliver personalized support.

Requirements:
  • Fluency in Italian language (C2 level) and strong English language skills (B1 level).
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and service excellence.

What We Offer:
  • A full-time contract with a competitive salary and benefits package.
  • Opportunities for career growth and professional development, with a focus on training and personal development.
  • A stable and supportive work environment, with a strong emphasis on teamwork and collaboration.


Talent Trail is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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