French Team Leader
1 semana atrás
Are you ready to spice up your career with a dash of French flair? As a seasoned Customer Service Team Leader at Adecco Prestação De Serviços, Lda, you will be responsible for managing a team of approximately 10 to 20 employees. Your key objectives include constant monitoring of team performance and achievement of annual objectives.
Key Responsibilities:
- Management, support, organization and further development of the assigned team
- Management of approximately 10 to 20 employees
- Constant monitoring of team performance and achievement of annual objectives
- Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how
- Discussions on performance and objectives with each employee
- Guarantee quality and quantity standards within the team
- HR Responsibilities: time and absence management, involvement in recruiting process
Requirements:
- Native or fluent French and English (mandatory)
- At least 1 year of experience in team management and in a call center (mandatory)
- A strong service mentality and customer orientation + Sales oriented
- Excellent knowledge of PC- / MS-Office
- Great motivation and determination
- Strong initiative and implementation
- Enthusiasm, team player and positive mindset
We offer:
- Direct and permanent contract with the client
- Base salary + Meal Allowance
- Language Bonus
- Performance bonus
- Attendance bonus
- Flex-ben
- Training with a fixed performance bonus
- All equipment provided
- Health insurance with the 4th month of contract
- Hybrid or 100% remote work arrangement
Schedule: Monday to Friday (Rotative 8H shifts, between 7am to 6pm). Estimated Salary: €30,000 - €40,000 per annum, depending on experience and qualifications. We are committed to equal opportunities and diversity in the workplace.
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