French Team Leader for Social Media Video Project

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro
Job Description

Sitel Corp. is seeking a highly skilled French Team Manager to lead our social media video project in Lisbon, Portugal.

About the Role

We are looking for a talented and accomplished team leader who can supervise an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

The ideal candidate will have native or proficient level of French (mandatory), proficient level of English (C1 and above), and at least 6 months of call center experience preferably as Team Manager or product specialist.

The successful candidate will also have effective interpersonal, coaching, and leadership skills, excellent telephone, keyboard, verbal and written communication skills, good numeric and verbal reasoning skills, effective time management, and ability to organize and prioritize, set priorities and multi-task.

Responsibilities
  • Communicate effectively and regularly with the working group, articulating different types of information (operational / management / etc)
  • Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
  • Work as a team, actively collaborating in the development of the advisors' activities
  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
  • Undertake formal monthly/quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Requirements

To succeed in this role, you will need:

  • Native or proficient level of French (mandatory)
  • Proficient level of English (C1 and above)
  • A proficient second language will be a plus
  • Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Salary and Benefits

We offer a competitive salary range of €35,000 - €45,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.

About Sitel Corp.

Sitel Corp. is a leading provider of customer experience solutions, offering a range of services including social media management, email support, and chat support.



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