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Customer Support Agent
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We are seeking a highly skilled and motivated Customer Support Agent to join our team at TN Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring that their queries are resolved promptly and efficiently.
In this role, you will work with a variety of customers across multiple channels, including chat, email, and phone. You will provide pre- and post-sales support for all self-service products, resolve customer service issues in a timely and empathetic manner, and maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
To be successful in this role, you will require strong communication skills, both written and verbal, as well as excellent listening and empathy skills. You will also need to be able to work effectively in a team environment and be available to work in rotating shifts.
