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Customer Service Expert for Health Care

Há 1 mês

Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

Role Overview

City Job Offers is seeking a motivated and detail-oriented Customer Service Expert for Health Care to join our team. As a German-speaking customer service advisor, you will be responsible for handling incoming telephone and email inquiries from B2B customers in the pharma and vision care sectors. This is an excellent opportunity to develop your skills in customer service, work with a global company, and contribute to making people healthier.

About the Company

Insulet is a leading supplier of technology-oriented health products, offering a range of services including contact lenses, care items, pharmaceuticals, and surgical instruments. As a customer service representative for this company, you will be part of a team focused on delivering high-quality services to customers.

Your Responsibilities

- Respond to incoming telephone and email inquiries from German-speaking clients in a professional and friendly manner.
- Inform and advise customers about pharmaceutical products and medical devices.
- Reply to customer questions about indication, storage, and defined brief information.
- Support and share product knowledge with colleagues.

Requirements

- Proficient in German and fluent in English (oral and written).
- Good communication skills.
- Ability to handle customer inquiries in a professional and friendly manner.
- Open-minded and eager to learn.
- Proactive and a team player, with a positive attitude and strong motivation.

Benefits

- High salary.
- Relocation package: pick-up from the airport, administrative support for integration in Portugal, reimbursement of flight costs, free annual flight home, and accommodation in a company apartment in Lisbon.
- 2 weeks of paid training in software systems for electronic data processing and customer relationship management.
- Private health insurance.
- Free Portuguese courses, sports, and events.