Customer Service Representative for German Banking

Há 2 dias


Porto, Porto, Portugal Personalbüro U. Herrmann Tempo inteiro
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Personalbüro U. Herrmann. As a Customer Service Representative, you will play a vital role in providing excellent customer service experience to clients of one of the greatest German banks.

Your responsibilities will include:

  • Managing all types of inquiries generated via inbound activities such as chat and email
  • Providing information on product parameters/conditions and ongoing marketing campaigns
  • Sales-oriented presentation of the product range
  • Supporting central marketing campaigns
  • Making appointments and final processing of inquiries

You will be a single point of contact for the bank's clients, handling various tasks with professionalism and efficiency.

In this role, you will have the opportunity to work closely with other teams to provide exceptional customer service and contribute to the overall success of the company.

Requirements

To be successful in this position, you must speak a proficient level of German (C1) and a good level of English (B2).

Benefits

As a valued member of our team, you will receive a competitive salary package, including:

  • A base salary of €950.00 per month
  • A language adder of €450.00 per month for German skills
  • A skill adder of €200.00 per month
  • A performance bonus up to
  • A meal allowance of €167.86 per month

Additionally, you will enjoy a fixed schedule between 8am and 5pm (Mon – Fri), with 2 days off per week (Saturday & Sunday). You will also receive 2 weeks of training and 1 week of nesting (100% on site).


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