Senior German Customer Service Representative

Há 15 horas


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Job Description:

We are seeking a highly skilled and motivated Senior German Customer Service Representative to join our team at Cross Border Talents in Porto. This is an excellent opportunity for a native German speaker with strong written and verbal communication skills to provide exceptional customer support in German through phone, email, and chat.

The ideal candidate will have previous experience in customer service or a related role, with strong interpersonal skills and the ability to handle challenging situations calmly. They will also possess a problem-solving mindset with attention to detail and the ability to work independently as well as part of a team.

About the Role:

  • Provide high-quality customer support in German to ensure customer satisfaction and loyalty.
  • Assist customers with inquiries related to products, services, billing, and account management.
  • Resolve customer issues efficiently while maintaining a positive and friendly attitude.
  • Escalate more complex problems to internal teams when necessary and follow up with customers.
  • Accurately log all interactions and ensure that customer data is up to date.
  • Maintain knowledge of products, services, and company policies to offer accurate and informed solutions.

Requirements:

  • Native German speaker with strong written and verbal communication skills.
  • Fluent in English for internal communication and reporting.
  • Previous experience in customer service or a related role.
  • Strong interpersonal skills and the ability to handle challenging situations calmly.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently as well as part of a team.
  • Proficient in using CRM software and other customer service tools.

What We Offer:

  • A competitive salary of approximately €35,000 per year, depending on experience.
  • A comprehensive benefits package including health insurance and wellness programs.
  • Career growth opportunities within an international company.
  • Paid time off, including vacation and holiday allowances.
  • A friendly and multicultural work environment.


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