Customer Service Expert for Luxury Short-Term Rentals

1 semana atrás


Porto, Porto, Portugal Guestready Group Tempo inteiro

About GuestReady

GuestReady is a leading provider of short-term rental management and hospitality services, delivering exceptional experiences to property owners and guests worldwide. With operations in the UK, France, Portugal, Spain, and the UAE, we continue to grow rapidly. Since our inception in 2016, we have achieved remarkable milestones, including over 3.3 million guest nights sold and gross booking value exceeding $170 million, while managing a portfolio worth over $1 billion.

Our Mission

We strive to revolutionize the short-term rental industry through innovative technology and a commitment to hospitality. By empowering landlords to maximize their investments, we aim to provide peace of mind for our valued clients and bring tradition back to the short-term rental market.

About the Role

We seek a French-speaking Customer Support Representative to join our hospitality team in Portugal. The ideal candidate should possess excellent communication skills and a passion for delivering top-notch customer service. In this role, you will be responsible for ensuring our guests enjoy a seamless and enjoyable experience from pre-booking to post-stay.

Key Responsibilities

  • Provide professional and friendly support to guests via chat, phone, and email, responding promptly and accurately to their inquiries.
  • Serve as the first point of contact for guests experiencing issues with check-in, cleaning, maintenance, and check-out, taking ownership of their concerns and striving to provide quick and effective solutions.
  • Perform basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
  • Maintain a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
  • Ensure that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
  • Maintain a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.
  • Keep detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.
  • Be proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.

Requirements

  • Excellent communication skills and ability to multitask.
  • Fluent French and English language skills.
  • Prior experience in customer service, hospitality, or related fields.
  • Strong problem-solving skills and ability to think on your feet.
  • Comfortable with technology.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Ability to work in a fast-paced environment and maintain a positive attitude.

Ambitious Salary Range: €35,000 - €50,000 per annum, depending on experience, with additional benefits and opportunities for growth.



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