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Customer Service Expert for Airlines with Language Skills
Há 1 mês
BlueLink International CZ is an international Air France company based in Prague, the heart of Europe. Our team consists of over 520 employees from 74 nationalities and 22 different languages spoken.
A Career at the Heart of the Customer ExperienceWe specialize in the airline and luxury industries, providing our customers with a seamless experience through exceptional service. As a key player in the customer service sector, we prioritize building strong relationships between people, focusing on culture and emotion to create lasting connections.
Job DescriptionAs a Customer Service Expert for Airlines with Italian language skills, you will be the link between our partners and customers. Your primary responsibilities will include:
- Helping customers with diverse requests via various channels
- Establishing and maintaining positive relationships with customers, coworkers, and supervisors
Your success will be measured by your ability to think like a customer, consistently displaying an attitude of excellence and a passion for delivering outstanding results.
Required Skills and QualificationsTo excel in this role, you should possess:
- Proficiency in English and Italian languages, with a strong desire to use them daily
- Experience in customer service (a significant plus)
- An open and friendly demeanor, with a talent for connecting with people
- Motivation to learn about the airline and luxury industries, including loyalty programs, booking flight tickets, B2B activities, social media, after-flight claims, and related subjects
At BlueLink International CZ, we offer a comprehensive package that includes:
- Possibility of remote work from home
- 40 days of working abroad per year
